|
| Look At What Our Customers Are Saying!
Our mission here at Superstition Harley-Davidson is to exceed our customers expectations. We are proud to share with you some of these experiences that we've recently had.
|
|
"After six months of planning my purchase, I was pleased to have it culminate with Superstition Harley-Davidson. The organization and it's people should be honored for keeping a long a cherished tradition not found in many places these days. Honesty, integrity, follow through, and above all willing to go the extra mile to please those who would be and are H-D future, past and present owners. They care about their customers with a passion. There is a very strong presence of loyalty and respect for their customers as well as their co-workers. It is a pleasure to give them my money for a product and service that I have found outstanding above all others, in any line of commerce. "
|
|
By: David Fort Thomas,AZ
|
|
|
"Thanks for the great service and very nice people."
|
|
By: Anonymous Mesa,AZ
|
|
|
"Needed repair on head light at closing time, they stayed & fixed the bike. thank you. "
|
|
By: Ray Melba,ID
|
|
|
"I own a 1994 Electra Glide, bought and serviced from Chosa's, in Mesa in 1995. No one has ever touched it except for a tire change in Rapid City, (Sturgis 1998). I had some trouble lately and your Service Dept did a complete checkout and fixed, replaced or adjusted as necessary. That was 5 months ago and I wish to thank ALL of the Service Dept for a job Very well done. The Bike (now a trike) feels as if it were new again."
|
|
By: Robert Apache junction,AZ
|
|
|
"SUPERSTITION HARLEY HAS BEEN GREAT TO US AND OUR BIKES. I JUST WANTED TO SAY TO THE ENTIRE STAFF KEEP UP THE AWESOME WORK.... GILBERT SALAZAR FLORENCE,AZ"
|
|
By: Gilbert Florence,AZ
|
|
|
"I was referred to Superstition Harley Davidson by a friend who had purchased two bikes from them. He told me how nice and personable the people were, I didn't really believe him....at least not until I stopped in. The staff at SHD are some of the nicest friendliest people that I have encountered at any retail establishment. What a nice feeling to be treated like a real person. Keep up the great attitude !"
|
|
By: Anonymous mesa,AZ
|
|
|
"I walked into your service department because it seemed that I picked up a screw in my rear tire while riding yesterday. From the moment I walked in your service writer John Yardley made me feel welcome the same as your parts staff does when I walk in. In no time I was on my way with a new tire. When my Bike was wheeled out by your service tech Ryan Yates, he was professional and friendly, and exuded the same genuine welcoming feeling. The overall experience was top rate, I even noticed that it was cleaned up a bit since I did not have the chance yet to do it.
It seems that your staff enjoy working there, something rare to find in todays economy. You're obviously doing something right.
Great job, keep up the good work."
|
|
By: Mike Apache Junction,AZ
|
|
|
"Thank you for caring enough to NOT damage my loose '06 Roadglide wheel that my girl brought in for a new skin. Another unnamed dealer in town wasn't so thoughtful when I brought in my (loose) mint '97 Fatboy wheel, subsequently damaging my wheel, with attitude to boot! My girl said all staff were more than accommodating and friendly. Special thanks to wrench Leo Gonzales who installed said skin, complete with balancing. The front will be due soon; we will be back..."
|
|
By: joe gilbert,AZ
|
|
|
"Once again you have done a superb job in servicing my Harley. A simple job that I didn't have time to get done in San Diego. I knew the work would be done right and other systems checked out before you were done, but you really cleaned up my 2004 Dyna Low Rider also. I rode through rain several times on my way out to Mesa from San Diego on 3/07/10, especially the final leg of my ride coming east on route 60 from I-10 to Higley. Cold rain and it felt like hail. My bike was filthy. I cleaned it a bit out of embarrassment before bringing it to you. It looked almost new when I picked it up today. Thank you so much!
Murray from San Siego"
|
|
By: Murray San Diego,CA
|
|
|
"New Websight looks great!"
|
|
By: Anonymous AJ,AZ
|
|
|
"My service was Great and everything was done very professional by John Yardley and Scott Hammer. Keep the good work up and I would bring my bike back to Supertition Harley-Davidson for service and any other issues. Thank You for the great experience "
|
|
By: rick queen creek,AZ
|
|
|
"This is for my 2008 sportster nightster that I got at superstition harley davidson"
|
|
By: Robert Mesa,AZ
|
|
|
"I just had another 5 star experience with your service department. Gina and Chay and all the rest in service are the most helpful people I've ever met, anywhere. The entire department goes above and beyond to make sure the bike is right and that the customer is taken care of beyond expectations. When the time comes to replace my current bike, I will not even consider purchasing from another dealership. You folks are the BEST!
This testimonial is regarding the service dept, but I would also like to give 5 stars to the rest of the departments. I've purchased something from every department and have always been treated well. Thank you!!"
|
|
By: Anonymous Mesa,AZ
|
|
|
"My 2008 1200N has been in for service and a warranty repair. The service department is always ready to help and explain things thoroughly. They always do a great team job.
My recent warranty repair Leo did the work, as it always seems like he works on my bike, and did a great job. When I picked up the bike he made it a point to come out and explain exactly what he did and what he found. Leo always does a great job that is why I ask for him to work on my bike. Thanks to the service department especially Leo and Gina.
"
|
|
By: Ray Gilbert,AZ
|
|
|
"No one looks forward to purchasing any type of vehicle mainly due to all the "BS & "time" one has to go through to complete the transaction. Purchasing my 2009 Fat Bob was a pleasure for one main reason, "Outstanding Customer Service", surpassed by none!!! Superstition Harley Davidson, creates an easy, fun, imformative, and great experience, when purchasing a scooter the way "YOU" want it. From sales, parts, accsessories, finance, and service, you get a "Family" sense of loyalty, that I have never experienced before. I, myself work for one of the largest Automotive groups in Arizona, servicing over 50 % of the state, selling mechanical/collision parts to repair facilities. So my comments come from a very highly succsessfull vantage point in creating the best customer service possible, backround. The folks at Superstition HD, are your brothers, every step of the way, stopping at nothing to make you happy. There are two main reasons why any business is a cut above the rest, a great product, and even better staff. Superstition HD has the total package, and it is evident every time you visit thier store. Weither purchasing a scooter, parts, accsessories, or service, Superstition HD is well worth your time, even if you live a zillion miles away!!!! George (Capt. "Tom") Despotides, Mesa, AZ. "
|
|
By: George N Mesa,AZ
|
|
|
"I bought my first Harley after riding the other touring bike for 25 years. An 09 Ultra Classic. Dennis Suida was very patiant with me and answered every question no matter how rediculias. After shopping a few other dealerships in the valley, after meeting Dennis, I told my wife, thats who I will buy my bike from.
Kudos to Karen in finance, Yvette, my chrome consultant, and especialy Mark who was very patiant with my son flying paper airplanes in the show room. Thanks to all of you for a very pleasant expieriance in the purchace of my first Harley Davidson."
|
|
By: Phil Florence,AZ
|
|
|
" Was in on 02/17/09 for service on my 06 Road Glide.For repair of Vol switch work was done fast as promised.Chay Paraday is a great service specialist.Will use your dealership when needed.
Thank you
Neal Greff
Mesa , Az."
|
|
By: Neal Mesa,AZ
|
|
|
"Keep up the great work. I wish you were in San Diego!"
|
|
By: Murray San diego,CA
|
|
|
"We just picked up our '09 Fat Bob yesterday ... SWEET! The ride back to Show Low was unbelievable. Thanks to Shawn and Dennis and the service department for making this another great experience with the Superstition Harley crew. Everyone at the dealership contributed to the experience. When we bought my wife's Sportster last year, we didn't know we'd be back for another... but, I had a good idea!
The new bike handles like a dream. The purchase experience was smooth and relaxed. Thanks again to everyone from motor clothes and accessories. You've got a great team of folks at Superstition Harley.
Paul and Cher Tevyaw"
|
|
By: Paul Show Low,AZ
|
|
|
"I bought my first Harley from Superstition HD over a year ago, The sales staff was the best I have ever dealt with, they were patient and knew the answers to all of my questions. In the past year I have bought many parts and have had my bike serviced many times, I have had poor expirences in the past with other dealerships this dealership has shown me everything that a great 'home'
dealer should be. I reccomend Superstition HD to everyone even remotley interested in buying a motorcycle. Right after reccomending the dealership I share my bad experiances compared to the way that superstition does things and they are always amazed. Thank You Superstition for being so great!!!!"
|
|
By: Shane queen creek,AZ
|
|
|
"Great 1st time purchasing experience. The whole Superstition team including Dennis Suida, Dave Koziel, Deanne Garrett (who came in on her last day of work), parts, clothes and service were amazing. This was the first time I had ever purchased a motorcycle and couldn't have been more comfortable. I shopped another dealership in the East Valley and felt like they were trying to sell me a car, not put me on my first Harley. The employees at Superstition are epitome of a team. The experience was memorable and enjoyable. Thanks again Superstition for making the purchase of my first Harley an amazing experience. "
|
|
By: Wyn Gilbert,AZ
|
|
|
"we had such a great experience,dennis miner really came through for me.he went far and beyond with his financing to keep me happy.dennis in sales even came in on his day off to wrap this whole excitement excperience up for me.thanks man i will be sending business your way for sure.everyone was so pleasant.i came out of this with a new 2008 dynaglide and friends thanks man.............mark viggiani "
|
|
By: mark mesa,AZ
|
|
|
"Just a quick note to thank Dominic( a real rider and salesman) Dee Ann, Yvette, Mike and Ron in service and all the folks, including the wonderful merchandise ladies, for a truly unique and pleasurable experience on my recent purchase of a 2008 softail crossbones, my seventh bike and my first Harley.
I am not usually given to superlatives as a consumer, but my experience with you folks has been superb. Your staff is made up of some of the best trained consumer oriented people I have ever seen with impeccable manners thrown in. While the product itself is a barrel of fun and iconic, the people really brought home the Harley family experience.
For example, about two weeks after purchasing the bike i had a flat from a road hazard and called the dealership at 5:00 P.M. John came and picked up the bike in North phoenix!No excuses, no buck passing, and no dropped calls.
While the bike was about to receive the last of after market accessories, this was a class move.
It sold me on Superstition and Harley. Really I have not had a bad experience at any dealership, but Superstition goes way beyond what I expected. No one drops the ball or passes the ball when I have questions ;instead, I actually receive prompt answers and helpful hints. Everyone has been professional and polite, and oh yes, we all like the fact that a human being answers the phone.
I thought this kind of service was dead in America or a dim memory from my chilhood, but to my astonishment real customer service and brilliant marketing are alive and well. Gee, now there is a new reality.
Pray I win the lottery because I am buying all my friends and family Harleys from Superstition. And if I fail to win; well, I will just be happily back for my next bike. To all the owners, managers, supervisors and trainers--I know you are in the background, but your good work shines through with such a knowledgeable and professional staff. Thanks again and I look forward to seeing you soon! "
|
|
By: buck phoenix,AZ
|
|
|
"Although I live 90 miles away I've purchased my last 2 new Harleys from you. In my opinion you have the best store and employees of any dealership I've been to. My purchase experience was better than could be expected and with every subsequent visit for parts and service you continue to amaze me.
I returned this morning for a problem with my 2008 Ultra. The bike was taken in at the scheduled appointment time and the problem was resolved quickly and properly. Thanks Ron for your assistance.
While there I enjoyed a coffee, purchased a Mothers Day gift for my wife and around $ 600 in parts and accessories for the bike thanks to the lovely Yvette. What a girl !!!
I got the bike back fixed (and beautifully clean)and was on my way.
I recommend your store to everyone interested in motorcycles as an example of what a dealership should be. You folks KNOW about customer satisfaction
Thanks for your continued great service.
Larry
"
|
|
By: Larry Oro Valley,AZ
|
|
|
"Being from Chicago, I never needed to worry about engine emissions... until I moved here two years ago. When I needed to get an emissions test for plate renewal last month, naturally it failed. Miserably. I called Superstition HD and immediately was put at ease by the service advisor when he indicated the corrective process. Not only did the bike pass the repeast emissions test, the dealer took the bike in for me. That was unexpected, and a pleasant surprise. The technician of record was Todd Head and I would like special acknowledgement presented to him. The engine has not run this well in a while. I am very pleased with the service dept and they way they communicate and make the customer feel."
|
|
By: Brandt Mesa,AZ
|
|
|
"I recently purchased a 2008 Fat Boy Anniversary Edition. Dominic was the sales person and he did a great job. I never felt pressured. Each of the departments that I visited on my "poker run" was helpful and friendly. I look forward to a long association with your dealership. This is my first Harley and I understand now what all the fuss is about. After 30 years of metrics, I'll never go back. From the incredible ride of my new Harley to your friendly and impressive dealership I am one happy biker. Dave Martin"
|
|
By: David Queen Creek,AZ
|
|
|
"I've always had great service at your dealership. The staff is freindly and helpfull. keep up the good work."
|
|
By: michael mesa,AZ
|
|
|
"Yesterday I purchased my first bike. The minute that I walked into Superstition HD the employees were very fiendly and very knowledgeable. Everyone was great. I thank you for such professionalism. I will be looking forward to many more visits at Superstition HD."
|
|
By: patricia apache junction,AZ
|
|
|
"Your dealership is worth the drive from Tucson. Sharon did an excellent job of facilitating our purchase, even though we arrived just before closing time. She stayed over to ensure she went over the pertinent facts regarding our new FLSTN. David in parts did an outstanding job of ordering the custom parts we desired, even taking time to explain the different exhaust options. Christ in Service, when my husband stopped by to see if your service department could work a flash-download in, ensured it was done in a very timely manner. I would recommend Superstition Harley to anyone.
"
|
|
By: Martha Tucson,AZ
|
|
|
"domonic has the patience of an angel, he was professional and very knowlegabe and made the entire purchace process (three month's worth of weekends) allthough the final purchace was made with shawn anger, only because he was with customer at the time, wich i still feel bad about. domonic answered every question with knowlege based answere's. working with domonic was enjoyble and painless, because of domonic,he made this most enjoyable purchase ever. thank you for allowing me pleasure of working with him"
|
|
By: kris mesa,AZ
|
|
|
"Sharon in sales, and David in parts, along with everyone of the staff we came into contact with during the purchase and same day delivery of our '08 FLSTN were outstanding in meeting our needs. Not only did they go the extra mile by staying after hours to accommodate our late arrival from Tucson, they also never pressured us into anything. We had a choice where to buy our Harley, and having been Harley owners now for a few years, we were intimately familiar with most of the dealerships within 150 miles of our home. We chose Superstition for any number of reasons, foremost of which was local Arizona ownership, the friendliness of the staff in parts and clothing first, and then of those in sales. As current and former 20+ year military veterans, we would appreciate Superstition offering a military discount on parts, accessories and clothing as some dealers in Southern California do. God send His angels to watch over you and guide you into wonderful roads. Rev. Michael A. and Martha L. Morehouse"
|
|
By: Michael Tucson,AZ
|
|
|
"The entire staff that helped me with my purchase was first rate. Sharon, Yvette, Dennis, Mickey, Scott and Mike answered all my questions and were extremely fun to work with. At the end of my purchase I didn't walk away the feeling that I was being kicked to the curb. I feel like I have joined a really tight knit group that will be there if I have any issues are questions down the road. I would recommend Superstition Harley- Davidson to anyone that wants top notch service. "
|
|
By: Michael Mesa,AZ
|
|
|
"Superstition Harley dealership and everyone involved with them are top of the line. The owner Mark is the best along with all of the staff. My wife and I both have never felt so welecome and at home. We are greeted at the door every time we go in and everyone can not do enough to help you. The service department is without a dought the best I have ever delt with and coustomer service is without question job "1" at Superstion Harley. The HOG group is a great big family that is more fun and active than one can amagine. My wife and I both feel lucky to have found such a tight nit family.
Thanks to all at Superstition Harley
Jack and Jodee Fountain"
|
|
By: Jack Apache Junction,AZ
|
|
|
"I was able to test ride differant bikes during Harley demo days.I was able to pick the best bike for me.I would reccomend demo days or renting the bike you are thinking about before you buy.Sharon are sales associate was great.She was able to answer all my wifes questions about the bike.Thanks Sharon,Dennis,Yvette,Sam and the crew in service for getting the bike ready in a timely fashion.Az Dave "
|
|
By: David Apache Junction,AZ
|
|
|
"After visiting several other dealerships in the valley I decided to visit Superstition Harley to obtain more information about some models I was interested in and compare your prices. At each of the other dealerships I visited the salespeople were only interested in making a sale and were not able to answer some of my questions about the product they were trying to sell me! Your salesperson Sharon showed me the bikes that I was interested in, was able to answer all of my questions and offer some great suggestions that helped me make the decision to purchase my 2004 Dyna Low Rider from your dealership. Thank you Sharon for getting back on the rode again and thank you Superstition Harley!"
|
|
By: Gary GILBERT,AZ
|
|
|
"Have rented twice from you and will be back to rent again until I can buy! Great dealership!!
Scott Amundson
"
|
|
By: Scott Buffalo,MN
|
|
|
"Just wanted to express appreciation for Dean. He is a "one of a kind". His smile and warm personality makes me feel special and like "one of the family". He is truly a valuable asset to your dealership. He always seems upbeat and available whenever and wherever needed. Team Players are hard to find these days and he's definitely a keeper. ATTA BOY DEAN!! "
|
|
By: Anonymous QUEEN CREEK,AZ
|
|
|
"I have been looking to buy a Harley for years and I am very fortunate to have found the crew at superstition to purchase my bike from. Sharon Edwards in sales bent over backwards to make sure that I got the bike of my dreams. Yvette in chrome was just as helpfull. DeeAnn in financing was great as well. Everyone that helped get me into my "Duece" was fantastic to work with. I did most of my work over the phone from North Caralina with Sharon. She has and continues to do a fabulous job for me. Thanks for all the help from your team."
|
|
By: jason Maricopa,AZ
|
|
|
"I took delivery of my 07 dyna low rider. The staff are the best i have ever delt with they dont try to push any thing on you thanks. Insted of being pushy they try to find the right Harley for every rider that wants to get a new or used Harley. They are the best I think"
|
|
By: Larry Fort Thmas,AZ
|
|
|
"CUSTOMER SERVICE IS ALIVE AND WELL AT SUPERSTITION HARLEY-DAVIDSON!! From the friendly greeting I received as I walked thru the front door for the first time to the full dealership tour I received upon the completion of the purchase of a 2007 FXDWG, my experience was nothing short of superb. I was impressed with the knowledgeable and professional demeanor of my sales rep Dave Koziel, the courteous, friendly nature of Dennis Miner in the business office and the helpfulness and friendliness of the persons I met in each of the other departments. I have spent a number of years in the automotive industry in both Retail and Fleet sales. I know how some "dealerships" can take all the fun out of a new vehicle purchase by employing confusing and high pressure sales tactics.I can say without reservation...there was not even a hint of that at Superstition Harley. This is a dealership that is a pleasure to visit regularly. The showroom area is easy to navigate, the parts & apparel departments well organized and the service area is spotlessly clean. Is this place too good to be true? If you are still reading this, don't take my word for it! Get yourself down there and check it out for yourself. Phil S. Gilbert, Az.
"
|
|
By: Phil ,XX
|
|
|
"My husband, two friends, and I had our 4 bikes shipped to Superstition on Sept. 1 for a week-long tour of AZ, NV, and CA. Ken picked us up with your wonderful van at the airport, gave us tips, pointed out sights, and gave us local history along the way. Terry - your Dealer Greeter - met us at the door showed us around the facility, introduced us to Mark and Bev as well as the rest of Superstition staff. The level of respect, loyalty, devotion was incredible! We were given ample water, hydration tips, then lead to our bikes - that were cleaned and gassed up! Service does NOT get better than that!
Upon returning, again, there was Mark and Terry greeting us, making sure we made it back safely. A couple times I had to call Terry enroute to get directions, they were always clear and understandable. Kat and Mickie helped us in Motorclothes for clothing and gifts to bring home; again with smiles, patience, and genuine love for their jobs! Lastly, John, another Shuttle Driver, took us back to the airport, helped us with our luggage, bid us safe return home! We were honored to be among such fine people, loyal people, dedicated people, and most of all, we were given "The Complete Harley-Davidson Experience". If you live in the lower Southern region, you must experience Superstition yourself, then you will agree with me. Thanks again for making our vacation your top priority! "
|
|
By: Kate Alexandria,LA
|
|
|
"I would like to thank everyone associated with my purchase of my 2008 FLSTC 105 anniversary harley.Mr. Shawn Anger's presentation was excellent. Your staff,from merchandizing,financing,accessories,part's department and your mechanics were superb.It was a great experience for me.I thank all of you.Your reputation in Arizona is beyound reproach. John M. gonzales"
|
|
By: john m. miami,AZ
|
|
|
"excellent service department, i was very happy with all my purchases in the parts area."
|
|
By: Don Gold Canyon,AZ
|
|
|
"I have had my 06 Electra Glide in numerous times for planned service, engine mods, upgrades and warranty work. Without a doubt each time I have had a positive and professional experience. I have dealt mostly with Mike and Larry in service and these guys have always done a great job, whether it's to answer questions, get me scheduled in and out, repairs, you name it. I trust these guys, and your entire staff, with knowing when I ride off that I feel safe. Not to mention a clean bike. I have made Superstition HD my dealer of choice and have no reason to go anywhere else for parts and service. Looking forward to a long standing relationship.
Ride On!
Fred Schutter"
|
|
By: Fred Gilbert,AZ
|
|
|
"Dave in Sales, Yvette in Chrome and Mark in Sales Mgmt. all did a wonderful job. The service and staff of your dealership is one-step above any other that I have dealt with. Had 5 new HD's in the past 8 years and this is the best dealership I have worked with."
|
|
By: bob Scottsdale,AZ
|
|
|
"Love you. Real homey, friendly atmosphere there.Every one gets to know every person who walks through the door and becomes good friends with the buyers. Great service and Great people. Keep it up!"
|
|
By: Brittainy mesa,AZ
|
|
|
"My wife and I came in for a couple of new T-Shirts and came out with a new Black Pearl Street Glide. Now the 2006 Hot Rod Springer has a stable mate. This is my second Big Twin purchase from Superstition Harley Davidson in as many years. Glenn in sales, Dennis in chrome, Ron and Mike at the service counter, Mike and Tim turning wrenches, Mark the boss, all the girls in motor clothes... We have never had a bad day at your dealership. The whole operation runs smooth and the treatment from you guys is always great. I continue to spread the word and my friends from the other side of town keep coming because they too are treated special. Keep up the great work and thanks for the bikes, performance mods and the respect.
Mark & Lisa"
|
|
By: Mark Gold Canyon,AZ
|
|
|
"My wife and I took delivery of our 2004 Dyna Wide Glide on 6/4/07. From the day we walked into your dealership until last night (6/14/07 when I picked it up from service after having the saddle bags installed) I could not be more impressed with the professionalism & customer care my wife and I received from every one at your dealership. Chris Wooton our Salesman, Thankyou for making it an easy purchase. Dennis in Finance, Thankyou for helping us through the whole paperwork ordeal! I appreciate Larry and Mike in service putting up with me about the stupid reflectors on the saddle bags, and providing the previous owners Dyno sheet, Thanks guys for taking care of me. Dennis in the design center, Thankyou for covering the catalog and helping with the saddle bag choice. To the Ladies in the clothing department, Thankyou for all your help with the Helmets. To the Owner and Management, You should be proud of the way your employees treat their customers. In this day and age it is good to find a place that genuinley cares about cutomer service. This purchase was outstanding from beginning to end and we will be back when it is time to pick out my wifes bike. Again, THANKYOU all for having old school values and taking care of your customers. You have a customer for life.
Sincerely,
Ben Pena & Cecilia Navarro "
|
|
By: Ben Mesa,AR
|
|
|
"I live in the west valley and visited a lot of Harley dealers before I finally ended up at Superstition. Even though it was late Sunday afternoon they stayed late to make sure I rode my new Road King home that day. I look foreward to the 140 mile round trip ride every time I need to visit my dealer. "
|
|
By: Frank Peoria,AZ
|
|
|
"With much regret I did not purchase my 07 Heritage from Superstition. However, they have been faster at getting my bike in the shop than the dealer I purchased it from. They are without a doubt the best Harley Dealership I have come across yet. Even if I move from AJ area, I will continue to bring my bike to Superstition....you folks are honest, helpful and fun. Thank you so much.
Tanya"
|
|
By: Tanya Anchorage,AK
|
|
|
"I bought new pipes for my Road King at your dealership. I found your sales and service people very helpful and friendly. I am very happy with the service and items. I have made this the dealership of choice in this area. I am always reading your newsletter that I get sent to my email. Thank you,
Milo"
|
|
By: Milo Gilbert,AZ
|
|
|
"I just wanted to give the service dept. a big THANKS! My 04 FLHTCUI was in for 15k service on 3/27/07 , no problems just regular service. After picking up my bike I noticed my shifter worked very easy and neutral was a dream. I have driven this bike since new, when it left your showroom. I am very pleased to say it shifts better than new. Thanks and great job to service tech Roger Anderson for correcting a problem I didn't know I had.
I'am very pleased with your service.
Thanks Again,
Michael Mittl "
|
|
By: Michael Mesa,AZ
|
|
|
"After poor service at another dealership where I bought my
Deuce, I brought it to your dealership for its first service. Everything about this was on top of "world class". I had a great ride home, too! "
|
|
By: Bill Queen Creek,AZ
|
|
|
"Gentlemen, and Ladies,
Once again you have not only surpassed my expectations, but also gone above and beyond. This is the second letter your service has earned from someone who, as I stated in my last letter, is not one for letter writing. In fact, I don’t think I’ve written two letters to any business, and I can’t remember when the last one was that I wrote before yours.
I would like to thank Scott from your parts department for riding all the way down to Tucson, on his day off no less, to deliver some passenger foot pegs. When UPS lost a box that contained the pegs as well as other items, my granddaughter was a little disappointed that she wasn’t going to get to ride as soon as she had expected. Not only had Scott assured me that the contents of the box would be replaced, but he called me the next day to tell me he was going to bring the pegs down himself. Granted, it was a nice day, and a good excuse for a ride, but I will bet you dollars to donuts that the local dealership would not have bothered riding across town to deliver anything.
Many thanks again, to Scott and all of you.
Still smiling, and still impressed,
Allen G.
"
|
|
By: Allen Tucson,AZ
|
|
|
"Gentlemen, and Ladies,
I cannot say enough about how impressed I was/am with the customer service at Superstition Harley Davidson. I give you all Five Star ratings, only because I can’t give you Tens.
I had seen ads for this dealership, but decided to give it a try only after a friend recommended it. Living in Tucson, I was a little reluctant, but I thought if he thought the drive was worth it, I should at least have a look. I had prepared myself and was only going to shop, as I had my fill of being ripped off and jerked around by what seems to be an ever-growing monopoly of Dealerships owned or operated by one group or organization. Which brings to mind a question. Aren’t monopolies against the law?
Even though it was a nice ride up, I spent a lot of time wondering what if any new sales pitches, frills and ad ons I would hear, as I think I’ve heard them all. I must admit, and to their credit, I had spent some time on the phone with Dennis Miner and Shawn Anger, who were genuinely helpful, and concerned that I look at the right bike for me and my style of riding. I emphasize the word look, as I in no way felt pressured by them to buy any bike. I liked this and it definitely got my attention. They were more concerned that I get as much information about the bikes, in order to make a more informed decision, than they were about making or pushing a sale. I thought I was dead set on a Night Train, but after getting more information, as well as questions about my riding style and experience, ended up with a Street Bob, and couldn’t be happier.
I had never been to Superstition Harley Davidson before, but the minute I walked through the door, I was greeted and treated as though I had been given the key to the city. I was not only pleasantly surprised, but because the feeling was so genuine, I did not feel the need to put my Guard up, or brace myself for the big pressure sales.
I asked for Dennis as I had said I would be coming up, and he said he would be watching for me. Even though he was busy with another customer, Dennis took the time to tell me that he would be right with me and to take a look at the bike we had spoken about over the phone. My first thought was, WOW! he actually remembered who I am, and I wasn’t just another potential sale. Before I had a chance to get across the show room, Shawn found me and introduced himself, and remembered our conversation also.
I was given a tour of the entire operation, and not only was I impressed, but was treated as if I were Willie G. himself. I spent the better part of the day there, not because of inattention, but because of Shawn and Dennis’s concern that all my questions were answered and that if I chose to buy a bike, it would be the right one, and a lot had to do with my own indecision about what accessories and options I wanted. I’ve spent equal amounts of time at other dealerships, and left more confused and frustrated than when I got there. Dennis in parts was also very helpful. When I had too many goodies to take home on my new bike, and a lot of them free I might add, Dennis said they would box them up and have them delivered to my house. One more courtesy other dealerships wouldn’t have bothered with.
I can honestly say my worst experience that day was the ride back to Tucson, which was my own fault. I had spent so much time looking and deciding that when I finally left, it was getting dark, and I had not planned on being there for more than a look around, so was not prepared for the ride back after dark in the cold desert winter air. I was soon reminded of why I like windshields.
I’m not a big letter writer, so this short novel should be further testimony to the good service I received. I do believe in word of mouth for bad as well as good, and you can bet I will be sending more people your way.
Many thanks again, and if your service is always this good, you have a customer, friend, and supporter for life. Please see that everyone gets a big slice of raisin pie.
Still smiling,
Allen G.
P.S. Please feel free to use parts or all of this in any way you see fit to support your dealership, as well as sending it to Corporate Headquarters.
"
|
|
By: Allen Tucson,AZ
|
|
|
"I purchased a 2007 Screaming Eagle Dyna less than a week ago, and I have to say that the entire experience was nothing short of fantastic. I have purchased many new autos over the years from your "typical" car dealerships, and to be quite honest, I was expecting the same kind of high pressure when purchasing the motorcycle, as I have always bought used bikes from private parties in the past. I couldn't have been more wrong.
Our salesman, Shawn Anger, was great...along with everyone else in the dealership. There was no pressure, and everyone seemed happy to answer all of my questions. Superstition Harley Davidson now has 1 more life long customer. Thanks to all at the dealership."
|
|
By: Brian Gilbert,AZ
|
|
|
"I really love Superstition Harley. The People are great and friendly. Always there to help,be honestand caring. I never had a problem with anything. I drive 127 miles just to shop, bike service and also Love the Superstitions hog chapter. Because I live in Tucson I can`t always be there for HOG meetings., but I`m proud to be remember as my wife is too. Love Mark and Beverly. I never meet owners as great as them! They treat me and my family as there own. I say Thank -you too all of you. My hat off to all. Rod"
|
|
By: rodney tucson,AZ
|
|
|
"I just found your new web site. I wanted to take another opportunity to THANK YOU ALL for the considerate help, and time you spend in making each visit to Supertition H-D a positive one ( Guy and Tim in Service, Greg and Dennis in Sales, Ken and Kat in Management, Cathy S and Pam with customer service...just to mention the few that I can remember ). I have bought two bikes from Superstition H-D. Every exspirience from using the service dept., when first opening, to years later with many other visits and purchases has been exceptionally positive. Your complete staff honestly goes out of their way to help with all of my concerns, every visit. Thanks again for the team effort you all make, it really shows. "
|
|
By: Steve - "CP" Mesa,AZ
|
|
|
"My friend told me about you guys so I checked you out. In the past six weeks I purchased a sporty 1200, and 5 weeks later traded it in for a FXSTI, I worked with Steve Picotte in sales and couldn't be happier. I found every single person at SH to be great, it was a good experience with no pressure and nothing but good and honest help. To be honest I would love to learn all about Harley's and work at your establishment as part of the sales team, that's how much I liked it. Thank you, Michelle B.Sandoval"
|
|
By: michelle mesa,AZ
|
|
|
"The Whole team at Superstition HD is top Notch on every aspect, The professionalism,Knowledge and the family atmospher will always keep me a very faithful customer. "
|
|
By: Anonymous Apache Junction,AZ
|
|
|
"On 12/20/2006 I visited your dealership for the third time. I had your service department install custom engraved horn and derby covers that had insignia Sentimental to my military days.
They got the work done fast, cleaned my bike up and gave me a full tank of gas.
I also had the opportunity to say hi, goodbye and good luck to Larry Rice who has left your dealership. Larry was the one who started the ball rolling back in July, when I needed work done. I guess my timing was good
because I enjoyed the experience of thanking him again for the outstanding service I received in July (he remembered me).
I also had the opportunity to purchase a pair of gloves that kept my hands warm on my return trip to San Diego. The trip out to Mesa, coming over the mountains with snow on the ground was a lesson learned. I needed some
good scotch to warm up after arriving at my Mom's house.
Merry Christmas, Happy New Year and hope to see you soon. A trip to Mesa is now not complete without a trip to your dealership.
Sincerely,
Murray"
|
|
By: Murray ,XX
|
|
|
"I recently had a problem while out riding my 2000 FXR4. I contacted the dealership and within 45 minutes an enclosed tow vehicle arrived and took me and the bike to the service dept. Upon arrival, Larry Rice took my info
and told me to hang tight while the team checked to see if it was a small problem. Unfortunately the problem could not be found that day, but Larry got me a ride back home and promised to call me with a fix for my bike. Larry called, simple relay replacement, bike was done, come get it. I arrived last Saturday to pick the bike up. The service dept was very professional, took care of my questions and got me out the door. To my surprise, the bike was detailed and ready to go! In today's quick, get em' out the door world, your dealership has set the bar for quality, customer focused motorcycle service. I have purchased 15 motorcycles in the last 12 years, 14 of them Harleys. You have a loyal customer here. Thanks again for the fabulous service. Your team is well trained, customer
focused and delivers on their promises. Very nice.
Best Regards, Bill"
|
|
By: Bill Chandler,AZ
|
|
|
"I made the mistake of purchasing my 06 electa-glide from another dealer. After the fourth attempt by that dealer to fix an on going problem with the bike, I contacted your service department and explained my situation. Your service manager took the time to call H.D. to solve my problem. At that point, you had a customer for life. From being greeted by name when I enter to detailing and filling the gas tank when finished, your service department is the best I have seen. I have had all my service work done in your shop,(just had the 10,000 mile done!), and from now on any new motorcycle purchases are coming from your showroom floor!"
|
|
By: BRUCE CHANDLER,AZ
|
|
|
"You are all awesome. We are Superstition HOG members and just love our experience with the dealership and all of its employees. This dealership feels like family and takes care of you. Mark & Bev go all out to make us happy and are always doing wonderful things for us as HOG members. Everyone is friendly and very helpful. You have a wonderful team and the dealership is certainly something to be proud of. We look forward to a very long relationship with the dealership. Keep up the great work."
|
|
By: Paula Gold Canyon,AZ
|
|
|
"I wanted to inform you that I am thoroughly impressed with your Dealership. I recently decided to trade my Ultra for a new 2007 model. I went through all the gyrations you do when making a major purchase. I talked to the dealer closest to my residence, and then phoned every other dealer in the state. I have got to tell you, you have a Superb dealership, and the best of employees. Greg was my salesperson, and he was a pleasure to deal with. Wayde is wonderful, Dave in parts was great, and on my second visit to your store, to show my wife what I had done, Jason in Parts was exceptional. Just wanted you to know what a great staff you have, and operation. "
|
|
By: John Glendale,AZ
|
|
|
"I can't remember when I have had this kind of service(and fun) from anybody. You have made a customer for life. "
|
|
By: Gib Mesa,AZ
|
|
|
"What can I say but A GREAT JOB! I have worked all over the Valley in HD and other motorcycle shops and never have I once been treated like I have in your service department. When I was selling bikes here in the valley that was my worst nightmare introducing my clients to the service department because I was more than aware of the nightmares that would come out of them using the ones I worked in. Since then I moved to Glendale and ride clear across town just to service my bike at your dealership. My bike is always clean and now to my SURPRISE the gas was topped off. WOW! While i was waiting for a tire to be mounted they even took me by company van down the street to eat breakfast and said call to pick me up when i was done! Unfortantely I work for a Real Estate company now, but I would be proud to be working for Bev.! Just a pleasant experience! I have now joined there HOG chapter too. Thank You! I will be back and bring all my friends
Jimi ;-)"
|
|
By: JIMI GLENDALE,AZ
|
|
|
"Just want to say, I make sure I drive by and stop in at least once a week. My wife and I always find something to buy. The staff is very professional and we are always greeted with a smile. Parts department staff are very helpful and always answer any questions I may have no matter how dumb my question may be.
I am so glad you are just down the street from me.
Keep up the great job. ~JD"
|
|
By: Jay Apache Junction,AZ
|
|
|
"Dear Mark, Ken & John -
I want to take the time to thank your "service" department for a job well done yesterday.
I came in to pick up my '03 Heritage Softail Classic from standard service. Mike and Guy were very polite and helpful. Mike even came out to look at my bike to see what other chrome items I could add to my pride and joy.
Service with a smile, bike "cleaned" spotless. This made me feel good that your team took the time to care for my Harley with pride.
On my way home I always set my speedometer to fuel up. I stop to get gas and notice that I've got a "full tank"! Your team "truly" exceeded my expectations!
Bravo! Many stop to complain BUT I needed to share with you my pleasure in dealing with your Dealership.
Thanks for the Great Experience
I'll be back
Yours in Harley Pride of Ownership
Bob B.
Please post so that others know the type of dealership their in! The Flagship of AZ!
"
|
|
By: Anonymous ,AZ
|
|
|
"Actually, we want to thank the Superstition Team for a really pleasant experience. Glenn and Dennis, as my wife and I shared with you, our experience with another valley dealer was the absolute worst. It was their used car sales approach, and their lack of sharing information that led us to believe they where not above board. To tell you the truth, we were getting very disgusted with the whole Harley experience.
**Until we came to Superstition HD!!! We were instantly transformed into Harley believers...Harley is good, not bad!!!
Ken, I want you to know that the level of service, professionalism, and WOW factor your team provided just completely sold us on Harley and your store.
If we ever spend another nickle on Harley (chances are high-thanks to the catalogs) it will be spent at Superstition HD!!!
Again, thanks!!!
M.S.
"
|
|
By: Anonymous Chandler,AZ
|
|
|
"I just wanted to let you know how happy I am with my new 2006 Harley Heritage Classic. I was treated with complete courtesy and respect,I can't say enough how nice everyone has been to me from the salesmen,clothing people,service department,parts department and management. It is always a pleasure to stop in and visit with everyone,they treat you like royalty. I have been in a lot of Harley dealerships and Superstition Harley is second to none. I would like to thank everbody for the great expierence I have had there you defintly have me as a customer for life. Thank you again.
PS: On a scale of one to ten you are an eleven.
Dennis"
|
|
By: Anonymous ,AZ
|
|
|
"Hey Glenn,
Wanted to thank you so very much for the great purchasing experience you helped deliver last week. I had been to several dealerships the past few weeks and quite frankly had been turned off by the shark mentality and blood in the water feeling. However, walking into Superstition and being warmly greeted by you was just what we needed. Your ability to show us all the different models and colors and your patience with my wife’s uncertainty was highly appreciated by me. I must add that this is the second time I have purchased a new HD and this is the first time that someone (you!) had spent so much time showing me everything about the motorcycle and the respective manual. Please extend my sincere thanks to Dennis Miner as well; his well executed efforts are appreciated whole heartily by me.
As stupid as it sounds it’s such a nice touch of class to also provide free T-shirt and knife, nice memento.
One happy customer, that will tell others!
-Troy"
|
|
By: Anonymous ,AZ
|
|
|
"On July, 18th, I arrived in Mesa for a visit, I was aware of problems with my 2004 Dyna Low Rider that required attention. I contacted your service department for help in the afternoon of that day.
Service Writer Larry Rice took immediate action to start repairs. The next morning, July 19th at 0730, I was notified about a related problem. They also took care of that and I received my Harley back later that afternoon. It was cleaned up from my ride from San Diego, had a full tank of gas and they assisted in getting my Extended Service Plan to cover some of the repairs.
Service Writer Larry Rice and Technician Chris Gulotta were exemplary in assisting this "out of towner" get ready for my return trip today.
I read the article in "The Arizona Republic" about your service award. To say the least it is well deserved.
Please forward this to whomever you chose within the Harley-Davidson organization as I think they should hear from satified customers.
I arrived safely back in San Diego today and am looking forward to my next visit to your dealership. By the time I return to Mesa your expansion should be finished and I can see the final product first hand.
Ride safe and many, many thanks!
Sincerely,
Murray
"
|
|
By: Anonymous ,CA
|
|
|
"I JUST HAD MY 1000 MILE MAINT. PERFORMED ON MY 2006 SPRINGER SOFTAIL AND SHE IS RUNNING GREAT. WORK WAS COMPLETED IN THE TIME PROMISED,AND THE BIKE WAS DETAILED TO MY SATISFACTION. MUCH TO MY SUPRISE, WHEN I FIRED UP THE BIKE, I HAD A FULL TANK OF GAS! JUST WANTED TO SAY "THANKS!" THAT IS SERVICE ABOVE AND BEYOND!
SINCERELY,
ROBERT
"
|
|
By: Anonymous ,AZ
|
|
|
"Mark & Beverly-
I had a "Wow Experience" at your dealership that I simply had to share with you!!
On Sunday, April 23rd I took delivery of a 2006 Black Cherry Street Glide (3rd motorcycle purchase from you) and was again amazed by the customer service & consistency that your entire team had to offer!
First, your Sales Representative, Shawn Anger, kept me apprised of things throughout the entire process. From initially ordering the bike through the delivery, he was sharp and responsive and always did what he said he was going to do. Shawn's follow-up during the process was phenomenal and greatly appreciated!
When it was time to come out and pick up the new bike, I utilized your Van service. The driver Natasha was very impressive and professional while we talked on our way to the dealership. Once there, Dennis Miner was helpful with all the paperwork and had also assisted in providing me with the correct forms needed to transfer the remaining Service Contracts on the two bikes I had sold earlier to make room for the new Street Glide.
Then, during the delivery process, from the van ride through the department walk throughs, I counted 6 times when individual staff members said "Congratulations". This one word made me feel proud of my decision to purchase the bike from your dealership. They said it like they meant it - which goes a long way in my book!
I'll soon be joining the Superstition HOG chapter and hope to continue the "Wow Experience" during future purchases and service appointments.
Keep doing what you do and please pass along my sincere "Thank-You" to your team of valued staff members."
|
|
By: Craig Gilbert,AZ
|
|
|
|
|
|
|
|
